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FAQ

Rules and policies 

 

 

Question

General Information
 
 
What is the "marketplace"?

A marketplace is a place where people buy from people. It’s like a local market, but with one difference: you can buy and sell online without even leaving a room. More than that, here you can also find a job or order services from Nigerians that are close to you.

Basically, whatever you need is on Campus Mall. Just type it in search

 

 
Do you have any stores?
No, as we are not a shop. Campus Mall is the marketplace — here you can sell your stuff, buy goods from real people, find a job or services you need. Any deal you make, you make with people. And we exist just to help you find each other.
 
 
Do you have a delivery?
No, we don’t. But you always can discuss with the seller a comfortable way of delivering.
 
 
Can I unsubscribe from the newsletter?

Yes, of course, you can.

To unsubscribe from our newsletters:

  1. Sign in to your account and go to My Profile -> Settings;
  2. Choose Notification and turn off the boxes below to disable Campus Mall newsletters;
  3. Once chosen, click on Save.

If you don’t want to receive letters at all, open one of them and click on "Unsubscribe" below. But notice that in this case, you won’t receive even important emails like those we send for resetting of password, account confirmation, and so on.

 
 
Posting Ad
How to post an advert on Campus Mall

Posting ads on Campus Mall is easy and fast, just take the following steps to proceed:

  1. Click on SELL
  2. Complete all the information about your item such as titlecategoryregiondescriptionprice and add photos (at least three photos needed for cars and phones).
  3. After filling out the required fields, click on “Post” button.
  4. Once you post your ad, you will be immediately redirected to our registration page (if you are not a registered user). You will have to fill out all the required fields and click on ‘Register’ button at the bottom of the page.
  5. Your advert will be published shortly once moderation process is completed.
  6. Once your advert is live, you will receive a notification email.
  7. Be ready to receive numerous incoming calls from your potential buyers. Good luck with your sales!
 
 
What happens after I post my ad?
  1. Our moderators will review your ad very carefully and if all the fields are filled out correctly, it will be activated shortly.
  2. You can find your advert on our website only when it is approved by our moderators.
  3. You will get a notification email when your advert is active. If there is something wrong with your advert, you will be notified about that and all the mistakes will be specified so that you can edit your advert correspondingly.
  4. After publishing your advert, you can edit it again if needed and repost. Once done, your advert undergoes moderation before being activated on the website.  
  5. You can delete or close your advert any time you want. You just have to click on Close button placed under the ad or click on the cross placed on the top right corner of the ad.
  6. You shouldn’t publish adverts of the same content. They will be considered duplicates by our moderators and won’t go active on the website.
  7. You can always manage your ads by logging in to your Campus Mall account and clicking on My Listings.
 
 

Posting rules

Following rules are required while you are posting adverts on Campus Mall:

  1. Every advert must have a precise title.
  2. Every advert should contain only unique images (taken by the seller and not downloaded from the Internet) without any contact information or watermarks.
  3. Every advert must contain images.
  4. Make sure you chose an appropriate category. Be attentive choosing a category for a job proposal and/or a resume.
  5. The prices of your items must correspond to the real prices of similar products.
  6. All posted products and/or services must be located in Nigeria.
  7. All items and products must be legally permitted.
  8. Each item for sale must be posted separately. You cannot post several products within one and the same advert.
  9. Every advert must contain a brief and clear description.
 
 
Tips for creating an effective ad

If you really want to create a great ad, it is highly recommended to follow the instructions below:

  1. Use a clear title which includes the name of the item you sell. Try to make your title appealing and eye-catching.
  2. Set an appropriate price for your item so that the advert is approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of the prices for a particular item.
  3. The description of your product must be informative enough and mustn’t contain any false information regarding your product or service.
  4. Upload only unique and high-quality photos of your items taken by yourself and not downloaded from the Internet. The better photos you add, the more attractive your ad looks to the potential buyers and the more calls you receive.
  5. Indicate correct contact details for the potential buyers/clients to be able to reach you easily. Try to respond all the incoming calls or to call back your customers once available.
  6. Try to fill out all the fields of your profile page, as well as those of your advert, to let your customers dispose of all the necessary information about you as a seller and the products you sell.
  7. The better rating you have on our website, the more chances you get to attract a lot of buyers. Remember that it is important to build trust in your business. Your rating depends on the number of positive/negative feedback received from your previous customers.
  8. Make your advert as risk-free as possible. Underline that no prepayments are required and be ready to list those delivery services which presuppose payment on the delivery of the product ordered.
 
 
Managing ads
My advert has been declined. Why?

There are several reasons why your ad can be placed declined by our moderators:

  1. 1. You tried to post several items within one ad. It is not allowed to do that. Each item for sale must be posted separately, one ad - one product. Please follow this simple rule so that your ad is activated shortly.
  1. 2. Pictures you've uploaded contain contact numbers. We do not allow posting this kind of photos. Please add pics which don't have any phone numbers for your ads to go active on Campus Mall.  
  1. 3. There are certain restrictions concerning prices users might set. Please, input an appropriate price for your advert to be approved. If the price is not relevant, it may be declined. Make sure to carry out some investigation of a market value of an item you intend to sell.
 
 
How to share ads on Facebook or Twitter?
Log in to your Campus Mall account, go to My listings, click on the advert you want to share, scroll down until you see Facebook/Twitter icons, click on a particular icon to be able to share the link.
 
 
Prohibited items on Campus Mall

Users shall comply with all applicable laws, the Terms of Use and all posted Platform rules and policies.

 

Here is a non-exhaustive list of goods and services promotion of which is prohibited on Campus Mall in Nigeria:

 

  1. Narcotics, steroids, and any drugs or medications that require a prescription from a licensed medical specialist
  2. Weapons
  3. Restricted military/police items
  4. Human organs
  5. Illegal/pirated copies
  6. Stolen property
  7. Code grabbing and lock picking devices
  8. Electronic equipment prohibited by the law
  9. Sexually-oriented services
  10. Loans, money transactions, Bitcoin
  11. Multi-level marketing, pyramid, and matrix programs
  12. Network marketing and “Home Base Business” jobs
  13. Products (goods or services) prohibited to sell by the law, in particular:
    • Food, processed food, water, soft drinks, spirit drinks, medical devices, drugs, drug products, cosmetics, chemicals, agrochemicals, pesticides, veterinary drugs or other goods if they have not been registered with the National Agency for Food & Drug Administration and Control (the “NAFDAC”) or other relevant authority of Nigeria;
    • Any goods, sale, distribution or advertising of which is banned or restricted by the NAFDAC or any other relevant authority of Nigeria;
    • Any goods, sale, distribution or advertising of which is prohibited by applicable legislation of Nigeria;
    • Any goods that do not comply with standards and quality requirements imposed on such goods by applicable legislation of Nigeria;
    • Any goods that are represented on the label or described as a treatment, preventative or cure for diseases, disorders or abnormal physical states specified by applicable legislation of Nigeria.

If you have noticed any announcements promoting Prohibited Items on Campus Mall, please report them via the “Report Abuse” link available in each posting.

 
 
How long will my ads stay on the site?
Your ads remain on the site for 1-3 months (since the date of the last update) before they are automatically deleted or until you decide to deactivate them. Please note that you can update your ad if you haven’t sold your item.
 
 
 
For sellers
How can I sell on Campus Mall?

Post your ads on Campus Mall fast, just take the following steps to proceed:

Notes: if you are not a registered user, the first step will be registration.

  1. Click on the button "Sell";
  2. Complete all the information (add at least 3 photos for cars and phones);
  3. Choose a proper category, upload your photos and write a clear title with a full description of your item. After that, enter a fair price, select attributes and send your advert to review!

After filling out the required fields, click on "Publish" button;

When you've done all of these steps, our moderators will check your advert.

Once your advert is live, you will receive a notification email.

If there's something wrong, we'll specify all the mistakes you should edit.

That's all you need to do!

Welcome to our great Campus Mall Fam!

 
 
I've posted my ad but I can't find it on Campus Mall. Why?

At first, don't worry! If you've faced such a situation, we recommend:

  1. Wait for a while before your ad passes the moderation. It's quite possible that our moderators are checking your advert and it will appear in search results within a few hours.
  2. Check your inbox. There you will get a notification when your advert goes live. Also, if there is something wrong with your advert, we'll specify all the mistakes you should edit.

Important! If you make some changes in your advert, it must pass the moderation one more time. Temporarily we won't show it in search results.

You can always manage your ads, just sign in to your Campus Mall account and click on My Listings.

 
 
Are there any rules concerning posting adverts on Campus Mall?
 
 
 
My advert has been declined. Why?
 
 
Can I share ads on social networks?
 
 
How long will my ads stay on Campus Mall?
 
 
What can I do to sell better on Campus Mall?
 
 
For buyers
How can I buy something on Campus Mall?
 
 
How to leave feedback about the seller?
 
 
How to report illegal activity on Campus Mall?
 
 
Should I pay before or after?
 
 
How can I protect myself from being scammed?
 
 
How can I be sure that I'll get what I requested?
 
 
How to find a job on Campus Mall?
 
 
How to find a candidate on Campus Mall?
 
 
How to post a vacancy on Campus Mall?
 
 
How to leave feedback or report illegal activity
How to leave feedback about the seller or report illegal activity on Campus Mall site?
 
 
How to report illegal/fraudulent activity on Campusmall.ng app?
 
 
Jobs & Services:
 
 
Email notification
How to unsubscribe from email notifications? 
 
 
How to unsubscribe from push-notifications?
 
 
Premium services
What are Premium Services?
 
 
Benefits of posting on Campus Mall
 
 
Types of Premium services on Campus Mall
 
 
Pricing and fees How to buy Premium Services?
 
 
How to buy on Campus Mall?
How to buy goods on Campus Mall?
 
 

 

Popular issues

1) My advert has been declined. Why?
There are several reasons why your ad can be placed declined by our moderators:1 Read more
 
 
2) How to post an advert on Campus Mall
Posting ads on Campus Mall Read more
 
 
3) How to leave feedback about the seller or report illegal activity on Campus Mall site?
If you want to leave feedback concerning your buying experience on Campus Mall, click on Leave feedback button available within each advert on our website Read more
 
 
4) What are Premium Services?
Premium services are specifically designed tools for the sellers which help to promote the items more, to sell all the goods much faster and get even more clients Read more
 
 
5) What does ads limit mean?
Ads limit is a number of free ads one can post in a particular category Read more
 
 
 
 
Do you have more questions? Contact us

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